Refund Policy

Last updated: November 12, 2025

This Refund Policy outlines our policies and procedures regarding refunds for Viecom's AI-powered image and video generation services. By making a purchase on our platform, you acknowledge and agree to this policy.

1. General Policy

Due to the nature of digital services and AI-generated content, all sales are final and non-refundable. This includes but is not limited to:

• Credit purchases (one-time credit packs)
• Subscription plans (Pro, Pro+ monthly or yearly)
• AI-generated images and videos
• Brand analysis services
• Batch generation services

2. Why No Refunds?

Our digital services involve the immediate consumption of computational resources and AI processing. Once you:

• Generate an image or video using AI
• Use credits for content creation
• Access generated results
• Download or share generated content

The service has been delivered and computational resources have been consumed. Therefore, we cannot offer refunds for digital services that have been accessed or utilized.

3. Subscription Cancellation

While we do not offer refunds, you can cancel your subscription at any time:

• Cancellation: You can cancel your subscription from your account dashboard
• Access Period: After cancellation, you will retain access to your subscription benefits until the end of your current billing period
• Credits: Any unused monthly credits will expire at the end of the billing period
• No Partial Refunds: Cancelling mid-cycle does not entitle you to a partial refund
• Purchased Credits: One-time purchased credit packs never expire and remain in your account even after subscription cancellation

4. Exceptions

We may consider refund requests only in the following exceptional circumstances:

• Duplicate Charges: If you were charged multiple times for the same purchase due to a technical error
• Unauthorized Transactions: If your account was compromised and unauthorized purchases were made (subject to verification)
• Service Failure: If our platform experienced a complete service outage preventing you from using purchased credits (limited to the affected credits only)

To request a refund review under these exceptional circumstances, please contact our support team at support@viecom.pro within 7 days of the transaction with:

• Your transaction ID
• Detailed description of the issue
• Supporting evidence (screenshots, error messages, etc.)

5. Free Trial and Testing

We encourage you to utilize our free tier to test our services before making a purchase:

• Free Plan: All users receive 15 sign-up bonus credits
• Daily Rewards: Earn 2 credits per day through check-ins
• Referral Rewards: Earn 10 credits per successful referral
• Social Sharing: Earn 2 credits per share

These free credits allow you to test image and video generation quality before committing to a paid plan.

6. Chargebacks

If you file a chargeback or dispute a valid charge with your payment provider:

• Your account may be immediately suspended or terminated
• All generated content may become inaccessible
• You may be liable for chargeback fees and legal costs
• Future access to our services may be denied

Please contact us directly to resolve any billing issues before initiating a chargeback.

7. Pricing Changes

We reserve the right to modify our pricing at any time. However:

• Existing subscribers will be grandfathered at their current rate for the duration of their subscription
• Price changes will only apply to new subscriptions or renewals
• We will provide at least 30 days notice before any price changes take effect

8. Contact Us

If you have questions about this Refund Policy or need assistance with your account, please contact us:

• Email: support@viecom.pro
• Support: Contact Page

We are committed to providing excellent customer service and will work with you to resolve any legitimate issues with our services.

9. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.