Contact Us

Viecom Legal Department

Datun Road, Chaoyang District
Beijing, China

How quickly can I generate images and videos?

Images typically generate in 20-30 seconds. Videos take 2-5 minutes depending on complexity and server load. Batch generations process multiple items in parallel.

What happens if I run out of credits?

You have several options: (1) Upgrade to a higher plan for more monthly credits, (2) Purchase one-time credit packs starting at $9.90 for 200 credits (packs never expire), or (3) Earn credits through daily check-ins (2 credits/day), referrals (10 credits per referral), and social sharing (2 credits per share). Credit packs are perfect if you need extra credits without committing to a subscription.

Can I use generated content commercially?

Yes! Pro and Pro+ subscribers receive full commercial usage rights for all generated content. Free users have limited commercial use rights. Please review your plan details for specifics.

Which e-commerce platforms do you support?

Our content is optimized for all major platforms including Amazon, Shopee, TikTok Shop, Shopify, Taobao, Douyin, and Tmall. We provide platform-specific formatting and optimization.

How do I cancel my subscription?

You can cancel anytime through your account settings. Your access continues until the end of your billing period. No refunds for partial months.

Do you offer refunds?

We offer a 7-day satisfaction guarantee for new subscriptions. If you're not satisfied within the first 7 days, contact us for a full refund. After 7 days, all fees are non-refundable.