Privacy Policy

Last updated: November 12, 2025

At Viecom, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered e-commerce content generation platform.

1. Information We Collect

1.1 Account Information

When you create an account, we collect your email address, name, and password. If you sign up using a social provider (Google), we receive basic profile information from that provider.

1.2 Content and Usage Data

We collect the prompts, images, and videos you create or upload to our platform. This includes:

• Text prompts for image and video generation
• Uploaded images for image-to-image or image-to-video generation
• Generated images and videos
• Brand analysis data from websites you analyze
• Usage statistics and generation history

1.3 Payment Information

Payment processing is handled by our third-party payment processor (Creem). We do not store your full credit card information. We only retain transaction records and subscription status.

1.4 Technical Data

We automatically collect certain information about your device and how you interact with our service, including:

• IP address and browser type
• Device information and operating system
• Pages visited and features used
• Timestamps and interaction patterns

2. How We Use Your Information

We use your information to:

• Provide and maintain our AI content generation services
• Process your image and video generation requests
• Manage your account and subscription
• Send you service updates and important notifications
• Improve our AI models and service quality
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Data Storage and Security

Your generated content is stored securely on Cloudflare R2 storage. We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication and session management
• Regular security audits and updates
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• AI Service Providers: We use DeepSeek APIs to process your generation requests. Your prompts are sent to these services for processing.
• Payment Processors: Creem handles payment processing and may access transaction data.
• Cloud Infrastructure: We use Vercel for hosting and Cloudflare for storage and CDN services.
• Legal Requirements: We may disclose information if required by law or to protect our rights.

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your generated content
• Opt-out of marketing communications
• Withdraw consent at any time

To exercise these rights, please contact us at support@viecom.pro

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for authentication and basic functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Generated content is stored for the duration of your subscription plus 30 days. You can delete your content at any time through your account dashboard.

8. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. International Users

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a prominent notice on our platform. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

12. Independence Disclaimer

Viecom uses third-party AI models (such as Google's Gemini, OpenAI's models, and other AI service providers) to power our content generation services. These AI models are provided by their respective owners and are subject to their own terms and conditions.

Viecom is an independent service provider and our platform, features, and services are our own proprietary products. We are not affiliated with, endorsed by, or sponsored by these AI model providers. Our product design, user interface, workflow automation, brand analysis features, batch processing capabilities, and overall service experience are developed and owned by Viecom.

Any references to third-party AI models or services are for identification purposes only and do not imply any partnership, endorsement, or association with those entities.